Replacement of Corporate Telephony and Contact Centre Environment

Buyer

Link Group

Estimated value

£1.5m

Location

Scotland

Deadline

23 November 2026

Published

6 November 2026

Category

Telephone and data transmission services

Trade

Telecoms and communications equipment

Suitable for SMEs

Not flagged

View the official notice on Find a Tender

In plain English

Link Group seeks a supplier to provide, implement, and support a secure cloud telephony and Contact Centre as a Service solution across its organisation. No special requirements are stated.

Description from the notice

Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.