Provision of Independent Health Complaints Advocacy Service

Buyer

London Borough of Brent

Estimated value

£300k

Location

London

Deadline

23 November 2026

Published

23 October 2026

Category

Social work and related services

Trade

Health and social care

Suitable for SMEs

Not flagged

View the official notice on Find a Tender

In plain English

London Borough of Brent seeks an Independent Health Complaints Advocacy Service to support clients and their families through NHS and social care complaint procedures. The contract runs from 1 April 2027 to 31 March 2030, with a possible two-year extension, but no specific accreditations or framework requirements are stated.

Description from the notice

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years