Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

Buyer

London Borough of Newham

Estimated value

Value not stated

Location

London

Deadline

27 November 2026

Published

27 October 2026

Category

Social work and related services

Trade

Health and social care

Suitable for SMEs

Not flagged

View the official notice on Find a Tender

In plain English

Newham seeks a VCFS-led befriending and navigation service for families from pregnancy to age five, combining multi-channel emotional support with practical signposting to reduce isolation. No special requirements are stated.

Description from the notice

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.