Managed Debt Collection Services

Buyer

Government Commercial Agency

Estimated value

£650m

Location

GG; IM; JE; AI; BM; FK; GI; IO; KY; GS; MS; PN; SH; TC; VG

Deadline

27 November 2026

Published

22 October 2026

Category

Financial consultancy, financial transaction processing and clearing-house services

Trade

Business and management consultancy · Security services · Architecture, surveying and engineering

Suitable for SMEs

Not flagged

View the official notice on Find a Tender

In plain English

The Government Commercial Agency seeks a Managed Service Provider to oversee a panel of FCA-regulated debt collection agencies for fair, data-driven debt recovery. Bidders must be FCA-regulated or manage such agencies, and the notice specifies a framework structure without stating a contract length.

Description from the notice

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.